Refund Policy

2. Subscription Start

When you subscribe to Workout Plus or WorkoutGen Max, you get immediate access to all premium features.

What You Get

• Immediate access to all premium features
• AI Coach for real-time workout adaptation
• Cancel anytime from your settings
• Keep access until the end of your billing period after cancellation

Billing

Your first payment is charged immediately when you subscribe. Subsequent payments are charged at the start of each billing period (monthly or annually).

Renewal Reminders

We will send you an email reminder before your subscription renews to give you time to cancel if you wish.

3. Cancellation and Refunds

General Principle: No Prorated Refunds

Once your subscription is active, no prorated refunds are provided for partially used periods.

Example: If you subscribe to the 12-month plan and cancel after 2 months, you keep access until the end of the 12-month period, but no refund will be issued for the remaining months.

Exceptions: Refund Possible

We may exceptionally grant a refund in the following cases:

• Major technical issue: If the app is unusable for an extended period (more than 7 consecutive days) due to a bug or outage on our end, and we cannot resolve it quickly.
• Duplicate charge: If you were accidentally charged twice for the same period.
• Unauthorized charge: If you were charged after canceling your subscription, or if you never subscribed.
• Dissatisfaction within 30 days: If you are dissatisfied with the service within 30 days of your first payment, contact us to discuss a possible refund.

Note: Refund decisions are made on a case-by-case basis. We reserve the right to refuse refunds for abuse or repeated requests.

4. How to Cancel Your Subscription

You can cancel your subscription at any time. Here's how:

From Mobile App (iOS/Android)

1. Open WorkoutGen
2. Go to Settings (gear icon top right)
3. Select Subscription
4. Click Cancel Subscription
5. Confirm your choice

From Website

1. Log in to go.workoutgen.app
2. Click your profile (top right)
3. Select Settings → Subscription
4. Click Cancel Subscription
5. Confirm your choice

By Email (if technical issue)

If you cannot cancel via the app, contact us at:
Email: support@workoutgen.app
Subject: Cancellation Request - [Your account email]

Effect of Cancellation

When you cancel your subscription:

• Your subscription remains active until the end of the paid period
• You continue to have access to premium features until the end date
• No automatic renewal will occur
• At the end of the period, you automatically revert to the free version
• Your workout data is preserved

5. How to Request a Refund

If you believe you qualify for one of the exceptional cases mentioned above, follow this procedure:

1. Contact us by email:
   Email: support@workoutgen.app
   Subject: Refund Request - [Your account email]
2. Include in your email:
   • Email associated with your WorkoutGen account
   • Date of the payment in question
   • Amount charged
   • Detailed reason for refund request
   • Screenshots if applicable (error, duplicate charge, etc.)
3. Our review: We will review your request within 5 business days and respond by email.
4. Refund processing: If approved, the refund will be processed within 7-14 business days (bank processing time varies).

6. Billing and Management via Lemon Squeezy

All payments, taxes, and refunds are handled by Lemon Squeezy, our Merchant of Record.

Invoices

After each payment, Lemon Squeezy automatically sends you an invoice by email. You can also find your invoices in Settings → Subscription → Billing History.

Refunds

If a refund is granted, Lemon Squeezy will process it automatically and the amount will be credited to the payment method used for the original purchase (credit card, PayPal, etc.).

USD Pricing and Currency Conversion

Plan prices are shown in USD. Payments and refunds are issued in the original transaction currency used at checkout.

In case of exchange rate fluctuations between payment and refund dates, the refunded amount may slightly differ from the originally charged amount (due to bank conversion fees, beyond our control).

Important Note on Refunds

Lemon Squeezy, as Merchant of Record, reserves the right to issue refunds at their discretion, particularly to prevent chargebacks. This decision is independent of our own refund policy.

All refund requests must be made within 60 days of purchase. Requests made after this period may be declined.

Sales tax refund requests must also be made within 60 days of purchase to be eligible.

7. No Refund Cases

No refund will be granted in the following cases:

• Change of mind: If you simply no longer want to use the service after subscribing.
• Lack of use: If you didn't use the app but forgot to cancel.
• Chargeback: If you dispute a payment with your bank without contacting us first, your account will be immediately suspended. Chargebacks incur significant costs for us and are considered a violation of our Terms of Service.
• Terms violation: Fraudulent use of the service, account sharing, etc.

Important: Before disputing a payment with your bank, contact us at support@workoutgen.app. We're here to help and find an amicable solution.

8. Price Changes

We reserve the right to modify subscription prices at any time.

Protection for Existing Subscribers

If you're already subscribed when a price change occurs:

• Your current rate remains unchanged until the end of your current subscription period
• You will be notified at least 30 days in advance before the new rate applies
• You can choose to cancel before renewal if you don't want to accept the new price

9. Frequently Asked Questions (FAQ)

10. Contact

For any questions about this Refund Policy or to request a refund:

Email: support@workoutgen.app (refunds)

Email: support@workoutgen.app (general inquiries)

Phone: +33 7 84 07 11 53

Mailing address: JCODE, 25 rue de Ponthieu, 75008 Paris, France

Response time: 5 business days maximum